Got Questions? We've Got Answers!
Hey there, friend! ✨ We totally get it—sometimes, even the most magical products come with a few questions. That's why we’ve put together this handy little FAQ just for you. 💌 If you still have a burning question that we didn’t answer here, don't hesitate to give us a shout!
The Basics
What do I actually get?
You’ll receive digital files that you can download instantly—no waiting, no shipping! 🖨️ Print them at home or with your favorite local print shop.
Are the printables physical or digital?
Please know that ALL products are DIGITAL only. No snail mail here, friend! 📬 All our products are DIGITAL downloads. That means you’ll get a lovely file to print at home (or your favorite print shop). Nothing physical is shipped, so no checking the mailbox! 🎉 Just download, print, and enjoy! 📥
When will my printable arrive?
Just a reminder that NOTHING WILL BE SHIPPED. This is a digital file. You will receive an email immediately with your download information. Be sure to check your SPAM folder.
How do I download my purchase?
Easy-peasy! 🍋 After your purchase, you’ll receive a download link in your email, or you can grab your files directly from the order confirmation page. Just click, save, and print! 📂✨
I lost my download link! What do I do?
Don’t panic! 😅 Just reach out to us with your order number and email you used for your order, and we’ll send you another download link. Easy as pie! 🍰
Printing Tips & Tricks
How do I print my files?
You can print your files at home or take them to your local print shop or office supply store (hello, Staples or FedEx!). 🖨 Pro tip: If you want them to look extra fab, ask for high-quality matte or cardstock for art prints and cards or 28# bright white paper for writeables like journals and planners. 💌
What’s the best paper to use for printables?
Ah, the million-dollar question! 💌 We recommend using high-quality cardstock or matte photo paper to make your printables shine. If you're printing planners or something you’ll be writing on, regular printer paper works too (we love 28# bright white). Just choose whatever suits your vibe! ✨ But never fear - each digital product purchase comes with paper recommendations.
Can I print these at home?
Absolutely! All of our printables are designed for home printing on a standard printer. Just set your print settings to the highest quality and use the recommended paper for your project to get the best results.
Can I use a print shop instead of printing at home?
Yes! We totally encourage it for professional-level prints. Just provide the shop with the file (be sure it's downloaded to your computer not your phone/tablet), and they’ll take care of the rest.
Technical Help
Why doesn’t the file fit my frame?
Most designs are created to be printed on an 8.5x11" standard piece of paper. This could be larger than your frame. So, some designs come with cut lines to help you trim the print to fit standard frames. Be sure to check the product guide for sizing details.
I’m having trouble downloading my file. What do I do?
First, check your internet connection and make sure your device has enough storage. Give it some time - we deliver super high-quality printing files for the best prints - so they can be large files. Go get a cup of tea & relax while you wait for it to download.
Do I need any special software to print?
No fancy programs needed! 📄 All our printables come in PDF or JPG format, so you can open and print them easily with any basic software, like Adobe Acrobat or your computer’s default photo viewer. 🌟
Delivery & Returns
Do you ship physical products?
Nope! Everything in our shop is digital—no shipping needed. Instant gratification is the name of the game here! 📥
Do you offer refunds or exchanges?
Since all our goodies are digital and are downloaded instantly, we can’t offer refunds or exchanges. But we want you to be 100% happy, so if you run into any issues with your order, let us know and we’ll make it right! 💖
Usage & Licensing
How many times can I print my download?
Print it as many times as your heart desires! 🌸 Whether you’re gifting to friends, decorating your home, or adding a splash of joy to multiple spaces, you’ve got endless printing freedom (for personal use only, of course).
Can I share the printables with my friends and family?
We love that you want to spread the joy, but please direct your friends to our shop so they can grab their own copies! 🌸 Sharing the files is a no-no, but spreading the love is always welcome. 😊
Can I use the printables for my business?
Absolutely! 🌟 You’re welcome to use our printables to decorate your office, print planners for your desk, or add a little joy to your workspace. The only thing we ask is that you don’t resell or distribute the designs in any way. If you’re thinking of something beyond personal use (like adding them to products), just drop us a note, and we’d be happy to chat! 💌
Can I sell the prints after I download them?
Oops! 😬 Our printables are for personal use only, which means you can print them as gifts or for yourself but selling them (even if you print them first) is a no-go. 🚫 Let’s keep the love and creativity flowing, not the resale! 💖
Fun Extras
How often do you add new products?
We’re always creating new goodies! Be sure to check back often or join the Happiness Hub to get first dibs on new designs and exclusive freebies.
How do I join the Happiness Hub?
It’s easy! Just click here to sign up and unlock access to our growing vault of free printables and exclusive perks. 🎉
Do you offer custom designs?
We’d love to hear your ideas! 🎨 While we don’t take on custom orders all the time, we’re always open to a chat. Send us your thoughts, and let’s see what magic we can create together! ✨